Refund Policy
Last updated August 3, 2026.
This Refund Policy applies to software subscriptions purchased from LuxePlatforms LLC (“LuxePlatforms,” “we,” “us”). Our orders are processed by our reseller and Merchant of Record, Paddle.com, which handles billing and refunds on our behalf.
Subscriptions and cancellation
Plans are billed monthly and renew automatically until cancelled. You can cancel at any time from your account or by contacting support. Cancellation stops future renewals; your plan remains active through the end of the current billing period.
Refunds
Because Paddle.com is our reseller and Merchant of Record, refunds are handled by Paddle in accordance with Paddle’s Buyer Terms and refund policy. If you are not satisfied with a purchase, you may request a refund within 14 days, and it will be processed in line with Paddle’s refund policy.
How to request a refund
Email support@luxeplatforms.com with your account email and the charge in question, or contact Paddle, our Merchant of Record, through the receipt you received at purchase. Refunds are returned to your original payment method by Paddle, typically within 5 to 10 business days.
Your statutory rights
Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer laws of your country or state.
Contact
LuxePlatforms LLC, Kansas City. support@luxeplatforms.com.